Add support for Polycom phone pagination feature
Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activated locally on the phone it isn't functional without RingCentral writing additional presence lines into the configuration file. Additional presence lines should be added to the configuration file regardless of whether pagination is enabled, since the phone will still only show the number available and ignore those not supported- this change would allow companies to enable pagination on their phones and take advantage of the feature if they are inclined though. With the two self line minimum it reduces the available presence lines severely, but this would help to offset it.
Jeff
shared this idea
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Alexis
commented
This was offered to us to relieve some issues that we were experiencing with RingCentral and it does not work properly. RingCentral shouldn’t offer something that isn’t fully compatible with a customer’s phone system purchased through RingCentral. We have had issues with the pagination working on our Polycom phones as well. I’m disappointed in RingCentral.
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Karen
commented
This idea was shared over a year ago! This is a feature that your competition, Nextiva, has available and has for several years. The technology is out there, just go get it.
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Karen
commented
Without this feature, the Poly phones are not a good solution. This functionality has been around since 2020 and other cloud providers already have this issue solved. Please make this a priority.
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James
commented
Support for the VVX450 would be great as well