Conference call reporting
We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the numbers together. You have to search each number. They may not always remember the numbers to search and would be much easier if they could pull a report of those types of calls only. I was told that this is in the works and it would be best to put an idea on this board to help expedite it.
Mendy
shared this idea
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Jonathan
commented
We’re able to pull comprehensive reporting on RingCentral Meetings, user calling, messages, etc., but what is not available in the portal is reporting on the adoption and use of the audio only conference service assigned to each RingCentral user account. This is the audio bridge that supports up to 1000 connections per user. The reports of interest are similar to other reporting standards within the portal, and include:Number of audio conferences per userNumber of participantsDurationEtc, etc.