Report about the busiest times of day for inbound calls
Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.
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Jenny
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Four Points
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For staffing purposes, I am trying to quickly look over a range of dates to find out what the busiest call times are in a 24 hour period. Do I need more staff at 9am or 4pm? I realize i can see a range of dates in a linear fashion, but that does not alow me to stack the data to get this info at a glance. It also doesn't let view it in an hourly breakdown any more than 30 days total. This would be a HUGE time saver vs. analysing each individual day. Many thanks!