"Your call is being recorded" message in different languages and selectable by user/group's needs.
When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.
15431 Type I Diabetes
shared this idea
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Alia
commented
I have a Spanish Speaking queue at the credit union so any members that only speak Spanish can get connected to an employee that also speaks Spanish. I have call recording enabled for this queue but the call recording audio is in English. There is no way to change the language per queue, I would have to make the change company wide and that would not work for all my other queues that are in English. It would be great if a feature is added where we can customize the call recording audio per call queue.
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Test
commented
Hi All, We have noticed that when we turn on call recordings, it prompt a message in English saying: all calls are being recorded etc.Is it possible to change this for non English countries, like the Netherlands and Germany?It is a bit weird as that countries customers call and hear an English message first.