Ability to view contacts by status (e.g. online)
As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Company, Guests. Similarly we can list those from my contacts that are Online right now (so based on their statuses).
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Scott commented
In general the HUD needs to have more flexibility to allow users to filter and arrange contacts. Vertical to start with to use less desktop real estate. Dock the HUD on across the top, bottom or either side like a tool bar. Add Drag & Drop transfer options.
Basically introduce several of the ShoreTel/Mitel Connect ease of use features that have been around since the late 2000's!