← RingCentral Ideas

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17 results found

  1. Different Ringtones for Extensions and Numbers

    23 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zachary supported this idea  · 

  2. ringcx reporting

    5 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zachary supported this idea  · 

  3. RingCX Call Details "Call Termination by Agent or Caller"

    46 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zachary supported this idea  · 

  4. Call should not be detected as missed if it was answered elsewhere

    38 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zachary supported this idea  · 

  5. analytics retention policy

    60 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Zachary commented  · 

    +1 to Dolores! It would help tremendously to be able to look back further than 6 months to help gather better metrics!

    Zachary supported this idea  · 

  6. Customize Time in Performance Reports

    32 votes
    2 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    An error occurred while saving the comment
    Zachary commented  · 

    This would be very useful. Our organization has a small Call Center that typically works 7:30 AM to 5:30 PM. It is difficult to accurately report metrics given that they have to select 7:00 AM and 6:00 PM. Thank you for your consideration!

    Zachary supported this idea  · 

  7. Custom Template for Holiday Greetings

    6 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zachary supported this idea  · 

  8. Retain Caller ID information regardless of blind/warm transfer type

    197 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Zachary supported this idea  · 

  9. Multiple Voicemail Greetings

    190 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zachary supported this idea  · 

  10. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  11. Display user "accepting queue calls" status in the HUD.

    24 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  12. Add Public Holidays into the Call Queue Schedule

    58 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  13. Call Queue voicemails available in RC APP and GUI interface

    63 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    211 votes
    Future Consideration  ·  35 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  15. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  16. Remove missed call from queue members if answered

    214 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zachary supported this idea  · 

  17. Call Queue - "Allow members to change their queue status"

    25 votes
    5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  ·