← RingCentral Ideas

Settings and activity

23 results found

  1. Add ring group to call queues

    25 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zachary supported this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    765 votes
    161 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    An error occurred while saving the comment
    Zachary commented  · 

    Only allowing one person to answer the Call Queue texts is very lackluster. I really hope a solution can be found to allow the entire Call Queue to respond to texts.

    Zachary supported this idea  · 

  3. Retain Caller ID information regardless of blind/warm transfer type

    207 votes
    20 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

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    Zachary commented  · 

    The Caller ID information is being passed when we "correctly" use Consultive or Blind transfer on our Poly Edge E550s. However our issue is that if you incorrectly use Consultive transfer meaning you don't let the caller you are transferring the call to answer before sending the callers through, the Caller ID information does not get passed through.

    For example, a student calls a Receptionist. The Receptionist answers but needs to transfer the call to an Advisor. The Receptionist starts a Consultive transfers to the Advisor but pushes transfer again before the Advisor picks up. The Advisor will see the Receptionist's name and number as the Caller ID and not the student's.

    TLDR; if you use a consultive transfer like a blind transfer the caller ID information doesn't get passed along.

    Zachary supported this idea  · 

  4. caller id of the caller for transferred calls

    54 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zachary supported this idea  · 

  5. Call Queue Groups in a Fixed Order

    12 votes
    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary shared this idea  · 

  6. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    19 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  7. bring call queue management into the app

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Zachary supported this idea  · 

  8. Different Ringtones for Extensions and Numbers

    26 votes
    Planned  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zachary supported this idea  · 

  9. ringcx reporting

    5 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zachary supported this idea  · 

  10. RingCX Call Details "Call Termination by Agent or Caller"

    53 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Zachary supported this idea  · 

  11. Call should not be detected as missed if it was answered elsewhere

    50 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zachary supported this idea  · 

  12. analytics retention policy

    60 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Zachary commented  · 

    +1 to Dolores! It would help tremendously to be able to look back further than 6 months to help gather better metrics!

    Zachary supported this idea  · 

  13. Customize Time in Performance Reports

    33 votes
    2 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    An error occurred while saving the comment
    Zachary commented  · 

    This would be very useful. Our organization has a small Call Center that typically works 7:30 AM to 5:30 PM. It is difficult to accurately report metrics given that they have to select 7:00 AM and 6:00 PM. Thank you for your consideration!

    Zachary supported this idea  · 

  14. Custom Template for Holiday Greetings

    6 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zachary supported this idea  · 

  15. Multiple Voicemail Greetings

    194 votes
    Future Consideration  ·  50 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zachary supported this idea  · 

  16. Adjust how missed calls are categorized for group calls

    474 votes
    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  17. Display user "accepting queue calls" status in the HUD.

    24 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  18. Add Public Holidays into the Call Queue Schedule

    60 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Zachary supported this idea  · 

  19. Call Queue voicemails available in RC APP and GUI interface

    65 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Zachary supported this idea  · 

  20. Position in Queue, Estimated wait time, and Call queue caller call back feature

    215 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Zachary supported this idea  · 
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