Additional Reporting Feature on Call Log: How long it takes to answer a call
Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
3
votes
Dominic
shared this idea
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AdminBecky
(Admin, RingCentral)
commented
For granular reports like this, we might recommend considering Contact Center for additional reporting. https://support.ringcentral.com/contact-center.html