Problem Statement:Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high volume of turnover retail has, it is often the first time someone is needing to make the change. Root Cause/Current State: No default "site manager" role. Site managers are not properly trained and will not watch 1-2 hour training videos. DL cost can be pricey for basic use of phone. PS is scoped on a per user basis. The inability to copy/paste a site as a whole (site, parks, users, etc.)Desired Outcome: A default site manager role that would show everything pertaining to the site (IVR, CQ, Reports, etc.). The ability for HQ to manage site manager permissions in the way that they can see and edit users & numbers, but can't delete. Site manager can edit but not create and delete. An out-of-the-box repository of 1-2 minute videos that corporate can give to the sites. The videos would include how to change store hours, edit IVR, record greetings, etc. Site managers are not watching the 1-2 admin training videos as they are too long to learn about minor changes. Most stores are only using the basic functionality of the phones. No apps, no video. They just want the phones to ring. The phones are essentially limited extensions but built as users for a management perspective. The level of effort is the same for 3 phones or 8 phones at a store. Our price point should reflect that. If this model were to come into fruition, each store would be identical and follow the same schema as all other stores. That being said, scalability become a big component. It would be beneficial to be able to create a model store and copy/paste, or go through a wizard that creates the site, users, user settings, call flow, and park locations. The ability to create 1 or 100 identical stores in 1 process."