Add an audio tone for calls being transferred
My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.
Heath
shared this idea
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Jonathan
commented
Currently there is no indicator tone (buzz, beep, etc.) to indicate to a user that a caller has been transferred to them. When our receptionist wants to transfer a caller to one of our users but actually talk to that user about the caller before putting the caller through, there is just silence on the line and no obvious indication that the line was switched from reception to the incoming caller.
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Maria
commented
Important to know that the person is already on the other line.
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Titus Brown
commented
Currently when a call is transferred from one user to another, there is no way of knowing when the transfer has been completed and when to start talking to the caller. This can lead to longer silences for the caller, or missing the first half of the greeting.On our old system there was a small beep or click so you knew exactly when the transfer had been made and when to start talking.
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Cassie
commented
When a call is transferred, there is no way to tell if the person was transferred to you. You just have to blindly say "Hello???" and maybe someone is there or they aren't. It would also be useful to have a "called ended" tone. Sometimes the other person doesn't disconnect the call and there is no way of knowing if they are muted. You have to pull up the app to see that you are indeed still connected.