See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
21
votes
Vanessa
shared this idea
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Aaron
commented
It would save your support team time and resources if customers could have a centralized hub showing all open cases, not just support cases. I cannot accept a closed ticket from one department if I don't have a way to track in from another department.
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Thomas
commented
This is a must for us so we have visibility on anything opened on our account and can better support our end users!