Settings and activity

47 results found

1. Change agent state through Max Supervisor

   107 votes

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Aaron Cypher supported this idea  ·  May 23, 2024

2. Ability for Super Admins to force user Password/PIN/Security Question reset

   1 vote

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Aug 31, 2021

3. Ability to configure Intercom feature AND Extension Number under Presence Keys

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Sep 15, 2022

4. Jupiter - Add "seen" (read receipt) of sent messages within RCApp

   21 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Jul 8, 2020

5. Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Oct 12, 2020

6. Ability to invite participants to active RCV session via SMS

   8 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Feb 9, 2023

7. Support for Azure & Windows 365 VDI environments

   25 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Aug 3, 2021

8. Option to disable all email notifications during customer implementation phase

   32 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Mar 5, 2021

9. (via Jupiter/mThor) Allow manual conference call to continue after host drops

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Aaron Cypher shared this idea  ·  Apr 18, 2023

10. Option to include IVR Menus within the Company Directory

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Aaron Cypher shared this idea  ·  Jan 30, 2023

11. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Aaron Cypher shared this idea  ·  Jan 6, 2022

12. Option to route to MVP Call Queue voicemail while waiting in Queue

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Aaron Cypher shared this idea  ·  Jan 30, 2023

13. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    8 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Aaron Cypher shared this idea  ·  Sep 7, 2023

14. Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Correct issue with voicemail notification only uses default iPhone alert since last update

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    257 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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17. Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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18. Ability to exclude internal calls from automatic call recording

    28 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Enable/Disable OnDemand Call Recording by user (not system wide)

    66 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Reduction of RC App-Cloud interface complexity

    96 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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