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Settings and activity

47 results found

  1. Change agent state through Max Supervisor

    113 votes

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    Planned  ·  20 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Aaron Cypher supported this idea  · 

  2. Ability for Super Admins to force user Password/PIN/Security Question reset

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aaron Cypher shared this idea  · 

  3. Ability to configure Intercom feature AND Extension Number under Presence Keys

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aaron Cypher shared this idea  · 

  4. Jupiter - Add "seen" (read receipt) of sent messages within RCApp

    22 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Aaron Cypher shared this idea  · 

  5. Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Aaron Cypher shared this idea  · 

  6. Ability to invite participants to active RCV session via SMS

    9 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Aaron Cypher shared this idea  · 

  7. Support for Azure & Windows 365 VDI environments

    25 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Aaron Cypher shared this idea  · 

  8. Option to disable all email notifications during customer implementation phase

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aaron Cypher shared this idea  · 

  9. (via Jupiter/mThor) Allow manual conference call to continue after host drops

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Aaron Cypher shared this idea  · 

  10. Option to include IVR Menus within the Company Directory

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Aaron Cypher shared this idea  · 

  11. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Aaron Cypher shared this idea  · 

  12. Option to route to MVP Call Queue voicemail while waiting in Queue

    28 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Aaron Cypher shared this idea  · 

  13. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    8 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Aaron Cypher shared this idea  · 

  14. Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Correct issue with voicemail notification only uses default iPhone alert since last update

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    258 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  17. Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  18. Ability to exclude internal calls from automatic call recording

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Enable/Disable OnDemand Call Recording by user (not system wide)

    66 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Reduction of RC App-Cloud interface complexity

    96 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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