RCCC Call Plucking
Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.
Trevor Creek
shared this idea
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Mass
commented
Customer currently uses Cirrus softphone. Cirrus allows the ability to cherry pick incoming calls, so the user has the ability to select a call from a list of incoming calls if they deem it to be more important than other incoming calls in that list.This is particularly useful in environments where critical or emergency calls are received on the same ingress point as normal calls, allowing the user to address these critical calls first.