Option to disable all email notifications during customer implementation phase
During the implementation phase of turning up a brand new customer, there can be many edits/adjustments to the configuration(s) prior to "going live". During this process, the end-users can become quite inundated with receiving a multitude of email notifications from RingCentral... which leads to frustration for the Super Admins having to field many questions/comments from the end-users that they support. Ideal solution is to be able to "turn off" all email notifications at either a Super Admin level and/or "turn off" within AI... and then be able to enable when the customer is truly ready to "go live".
Aaron Cypher
shared this idea
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Haider
commented
We are an MSP, and from a Partner stand point we manage Ring Central phones for all our customers. There are some cases where we need to not provide any softphone access and just have them use the physical device, in those cases when the voicemail to email options gets enabled we have to add a working email but a notification over email for any of their User Details changing gets triggered.Could there be an option where the user can have all the settings or any of the settings changed but no notification goes out, can there be a checkbox to just disable user-change notifications via email?In this first deployment we have over 180 users and we're not going to give them any access to softphones or apps and when we don we don't want them to get RC emails as it will confuse them as they have no requirement to log into their account or be aware of changes to their extensions, hope that makes sense.Thanks!