Settings and activity
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40 votes
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25 votes
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10 votes
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Customer uses paging groups throughout their locations and they have programmed a softkey (with a custom config) on their hardphones to easily page the paging group at the location. They have some users at the locations that will use the RCApp and would like a way to easily access the paging group for the location as well. Currently, there is not a way to do this in the RCApp. Explored the possibility of creating a new contact and use the *84 plus the extension number of the paging group as the phone number. However, an error is generated because the RCApp does not recognize the "*" as part of a dialable number. If this was possible, then this contact would be added as a quick contact.
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1 voteUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →Rollin
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3 votes
This use case is largely supported by the Webinar APIs today. If you do not find that to be the case, please reach out to developer support.
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2 votesUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →Rollin
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37 votes
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Customer is requesting the ability to remove the pop-up to download the RC Meetings App to join a RC Meeting. This is confusing for their customers and NW Mutual does not want this pop up to occur. They only want the link to join via a browser. Customer has stated that Zoom has this ability to remove the popup
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Requirement for a new prospect I am working that required WCAG compliance with RingCX using the SPOG for the agent interface. Need keyboard shortcuts for CX controls such as disposition, unavailable codes, sigh out with reason, etc.