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Provide visibility to customers into how many recorded calls they have in their account

For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.

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Matt shared this idea  ·   ·  Report…  ·  Admin →
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  • Paul commented  ·   ·  Report

    Currently, we do not have an option to see how many call recordings on our detailed view tab. This will help our business to check which call recordings needs to be archived / retained to prevent data loss on our account.

  • Jenny Deasy commented  ·   ·  Report

    Admins would like the ability to quickly see how many call recordings they have in last 90 days via a counter in the Admin Portal. Otherwise, they have to download the call log (recorded calls only) for the last 90 days.