Allow for default Standard User when logged out of Hot Desk Phone
In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.
I’m requesting that standard user extensions be given the same functionality as limited extensions, allowing for a default extension that can always make calls, even when no one is logged in. Many of our employees travel and work at different stations. While they can log into the desktop app, they are unable to log into desk phones, causing inconsistencies with phone calls. This disrupts workflow and negatively impacts the quality of care we provide to our patients.
Kyle
shared this idea