ability to transfer the call to external number when no one is available on queue
Customer wanted to have an ability where the calls will be redirected automatically to an external number when no one is available. Current behavior is the calls are still being routed to the queue even the extensions are not available
5
votes
Ruben
shared this idea
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Kevin
commented
This is important to us so that we can overflow our call queue to a third party/outsourced helpdesk when our staff are unavailable. While we can manually forward all queue calls, that is an admin task that has to be done every time we have a team meeting or are otherwise not able to take calls. We don’t want our callers to sit on hold arbitrarily until the wait time expires when no members are available.