the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.
User reported that when making calls using the RingCentral app, two windows open simultaneously.
The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.
The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge
Both windows show merge but only the other merge on the first screen works
The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.
See attached screenshot for reference.
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Cedric
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