Call Waiting "Disabled" Function
We have a customer reporting an issue where calls are still being received even though Call Waiting is disabled. When the extension is configured for IVR Key Press or Call Queue, the call should not be directed to the extension and should instead go to voicemail, as per the system's design.
For example, if Extension A is set to IVR Key Press 1, when the caller dialed main number > IVR > presses 1 and is directed to Extension A via the IVR, the system should not be offered to the extension and should instead be sent to voicemail.
Kenneth Tarosa
shared this idea
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Daniel
commented
Yes, please make sure your call waiting function is actually working under all circumstances before releasing it, mind you that releasing any feature prematurely only causes your valuable users inconvenience and also their customers confusions instead.