Feature Request: Enable Call Recording on External Transfers to RingCX
Hi RingEX and RingCX Developer Team,
I would like to submit a feature request regarding the call recording functionality for externally transferred calls to RingCX.
Currently, when a call is transferred externally from RingEX IVR to RingCX, the call is not recorded during the transfer. This behavior presents challenges in maintaining consistent call recordings, especially when handling transfers that involve external sources.
We request the implementation of a feature that ensures all externally transferred calls, including those from RingEX IVR options to RingCX, are automatically recorded during the transfer. This would help ensure that all relevant interactions are captured for compliance and auditing purposes.
While we currently don’t have a specific timeline for when this feature might be implemented, your vote and input on the link above will provide valuable feedback for our developers as they consider this functionality in future projects.
Thank you for your attention to this request. Please let me know if additional details are needed.
Homert
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