Allow Direct Number Assignment to reach the Dial By Name Directory
Hello!
Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?
4
votes
Derrick
shared this idea
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Steven
commented
I second this. We are switching from an on-premise phone system in our call center to RingCentral. We currently have a DID for employees to call that gives them direct access to the dial by name directory without having to navigate a IVR menu. This keeps them from calling the call center reservation number and asking to be transferred to an employee (RingEX).