Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.
Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager should be able to view their team’s Call Logs but not access the team members' Phone System settings (e.g., Call Forwarding, Voicemail, or Device Management).
Provide checkbox-based customization, where a Super Admin can selectively grant or restrict access to features under User Management.
Business Impact & Benefits:
✅ Enhanced Security & Compliance – Prevents unauthorized access to sensitive settings.
✅ Better Role Segmentation – Ensures managers have only the necessary permissions for their role.
✅ Improved Admin Control – Super Admins can fine-tune access per department/team.
We believe this feature will provide better administrative flexibility while maintaining security and compliance within our organization.
