Ability to configure the IVR settings no action prompt
The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.
5
votes
Diana Joy
shared this idea
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IT
commented
It also takes 10 seconds of dead air before the recording replays itself. The caller will think they have been disconnected. There shouldn't be any wait time before it repeats. We can add dead air to the recording ourselves if we want time to lapse before the message repeats.
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Cathy
commented
Yes we definitely need this to just repeat once, we are losing callers as they are not hanging out on the line that long.
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Albert
commented
Account below also requested for the feature:
UID: 1805101032 | YMCA of Greater Rochester
MRR: USD 8,274.03