Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
Melinda
shared this idea
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Rhimejane
commented
Hello Team,
The customer is requesting to show the originating caller ID even the call was transferred to another user using the Polycom phones for both warm and blind transfer.
As of this moment, the originating caller id will show up on the other extension when the blind transfer was used but if they use warm transfer it will show up the caller id name of the user extension who transferred the call.
https://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000NPzPIAW/view