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← RingCentral Ideas

Settings and activity

30 results found

  1. Access Voicemail through desk phone similar to miconnect

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Rhimejane supported this idea  · 

  2. Reputation Management support for phone numbers being flagged as Spam.

    39 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Rhimejane supported this idea  · 

  3. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    125 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rhimejane supported this idea  · 

  4. Rejected calls should not return on the same member on call queue

    26 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rhimejane supported this idea  · 

  5. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rhimejane supported this idea  · 

  6. Caller ID number change to another user's extension phone number

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rhimejane supported this idea  · 

  7. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rhimejane supported this idea  · 

  8. block spam / special numbers from sending me an MMS or SMS

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Rhimejane supported this idea  · 

  9. Audit Trail Enhancements

    258 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Rhimejane commented  · 

    Hello team,

    Customer is requesting to track all of the changes made on the admin portal as well as the RingCentral application.

  10. Add Rotational setup for call queue

    28 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Create a more powerful filter for robocalls going through Toll-free numbers

    7 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Easy access to company site numbers

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rhimejane shared this idea  · 

  13. Viewing failed fax attachments

    20 votes

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    New  ·  7 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  14. Feature to remove the press 1 option on call queue calls

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Send Fax to multiple extension/recipient

    78 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Customer wants to separate the menu for users' desk phones and ATA to easily check/ count them

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rhimejane shared this idea  · 

  17. Show caller ID when Transferring Calls

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Rhimejane commented  · 

    Hello Team,

    The customer is requesting to show the originating caller ID even the call was transferred to another user using the Polycom phones for both warm and blind transfer.

    As of this moment, the originating caller id will show up on the other extension when the blind transfer was used but if they use warm transfer it will show up the caller id name of the user extension who transferred the call.

    https://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000NPzPIAW/view

    https://support.ringcentral.com/article-v2/Deskphones-Transfer-Calls.html?brand=RingCentral&product=RingEX&language=en_US

  18. Call Queue Notification

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rhimejane shared this idea  · 

  19. Switch calls from deskphone to app and vice versa

    9 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  20. Outage/ Maintenance Notification on RingCentral Application

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rhimejane shared this idea  · 
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