End call during voicemail recording if no activity
The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
The Callers have found a way to stay on the call via the voicemail recording section.
They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.
Christian Yabes
shared this idea
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Phade
commented
We entirely support this feature being added, and added quickly. With the advent of spam calls, we receive multiple calls per day, with totally empty voicemails being left. This can quickly use our allocated toll free minutes for nothing. We'd like to have the call disconnected after 10 to 15 seconds of silence. One voicemail ran for an astounding 17 minutes of silence, others are 8 and 10 minutes, or more. This is not an acceptable situation. We looked into applying a special rule to the system, but rules do not cover this sort of errant call activity. Please RingCentral - this feature will assure us that RC customers are heard and we have ways to fight waste. We are resisting the temptation to blog about this, or take to social media or leave a user reviews so please help us.