Please add this custom status. Thank you!

This would be very helpful. Thanks so much!

Please consider! Thank you!

We'd love to have the ability to enter a fully customizable status so our Sales Team can keep the Admin Team appraised of their ability to answer the phone at any given moment.

Thank you for considering.

**The Problem**
Our current workflow involves users who receive inbound calls and transfer them to our sales team. We've found that the existing status options — Available, Offline, and Do Not Disturb — don't accurately reflect whether someone is actually willing or able to take a transferred call:

• A user showing "Available" may not want to take calls at that moment.
• A user showing "Offline" may simply not have the app open, but can still take calls.
• Do Not Disturb blocks direct calls entirely, which is too restrictive — we still want direct calls to come through.

**What We're Requesting**
We'd like admins to be able to create custom, editable call availability statuses — for example, a "NO CALLS" status — that:

1. Are defined and managed by admins at the account level.
2. Are visible to other users in the contact/directory view without needing to open someone's profile (ideally shown inline alongside the contact name).
3. Do NOT block direct calls (unlike DND) — the status is purely informational/social signaling to teammates.
4. Optionally, could include the user's timezone in the contact row view to further aid transfer decisions.

This would give our team clear, at-a-glance visibility into who is available for a transferred call, without the side effects of the current DND setting.

Thank you for considering this request. This would be a significant quality-of-life improvement for teams managing high call-transfer volumes