Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:
The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:
(MS)Beautiful Networks, LLC - 65364
Where:
"Beautiful Networks, LLC" is the customer company name.
"65364" is an internal extension or customer reference ID.
This enhancement would help staff instantly identify the customer account associated with an incoming call, improving response quality and efficiency.
Margarette
shared this idea