IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to receive the call.
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Alex Taus
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