Ability to create incident ticket in behalf of the customer
It would be best to create a unified platform where in the support representatives can create an incident ticket in behalf of the customer. It would be best to have a collaboration with different carriers in behalf of the customer to improve customer experience.
Adriane Bartholomew Galang
shared this idea
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Tracy
commented
It would really be nice if all communication for ticket issues wouold actually be in the ticket itself so that it doesnt get lost. And everytime a comment is added it couod notify you. I use a fake email on my customer accounts and even though I always add my email to the ticket and specify that it is the email to use, they rarely use it and I miss communication on tickets and sometimes they are closed becasue I didnt receive the communication. In the very least it wouild be nice if you coiuld change the email field.