IVR External Transfer Key Press Description Field
When configuring an IVR Menu, it would be very helpful to have the option to label an ‘External Transfer’ number with a description.
Currently, when a key press action is set to ‘External Transfer’ and includes only the phone number, other admins who review the call routing later won’t know who or what that number routes to (see attached screenshot).
Our company works with many different third-party partners, so being able to label each external number with the associated company or purpose would make call routing management much clearer and more efficient.
Buddy
shared this idea
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Dave
commented
solid QOL suggestion. an informed admin is a happy admin
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Rob
commented
This would be a helpful addition to RingEX's IVR settings for multiple RC customers - could work similarly to how custom rules/speed dials can be given custom names/labels?