Synchronize DND setting across App and Mitel 480
We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).
Riza
shared this idea
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Ryan
commented
I am also facing issues that would benefit from this feature.
Currently, when a user of a Mitel IP 480 phone pressed the DND button, their phone goes into DND mode and directs calls directly to voicemail. The call routing does not follow DND call route as specified in RingCentral (e.g. forward to a different extension if specified). This has caused problems when a user placed their phone into DND at the end of their work day, then started the next day remote and couldn't disable DND from their app.