Combine HUD to include CALL QUEUEs
For the application HUD, this should include a combined view of the CALL QUEUE PICKUP with user EXTENSIONS that display. Use case: if a manager needs to see regular contacts and watch a call queue at the same time, they should have both in the same HUD view, both in the desktop app and also the mobile app. You have it set right and displays correctly on the physical Mitel desk phones, but in your apps you have to manually switch. This seems like your developers are being the in the UC game. This is a painpoint for management and users in the queues. Being in the custruction industry - things need to be streamlined. Please fix ASAP! This make no sense to have a user switch back and forth in 2 places to dial and monitor activity; poor design. Important calls might get missed when using desktop or mobile app. Thanks.
Joe
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