Feature Request: Workflow Builder Access Control in RingCentral App
Summary

Introduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.

Description

Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.

Requested Enhancements

Hide Workflow Builder from App UI

Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.

This helps reduce confusion for users who are not intended to use automation features.

Disable Workflow Builder Administration and Execution

Allow administrators to:

Prevent users from administering Workflow Builder.

Restrict users from creating new workflows.

Block users from executing or triggering existing workflows.

Controls should be role-based or permission-based for flexibility.

Use Cases

Organizations with strict governance or compliance requirements

Limiting automation access to IT or operations teams

Preventing unintended workflow execution by non-authorized users

Benefits

Improved security and compliance

Better role-based access management

Reduced risk of misconfiguration or unintended automation

Cleaner user experience for non-technical users