Multi-Day / Date-Range Analytics Report Generation
Currently, RingCentral Analytics only allows reports to be generated on a per-day basis, requiring users to manually create and export individual reports for each day. For longer timeframes (e.g., 30, 60, or 90 days), this results in significant manual effort, as reports must be generated separately for each day.
Problem Statement:
Customers who need historical data across extended periods are forced to:
Manually generate up to 90 individual daily reports
Download and consolidate data outside of RingCentral
Spend excessive time on repetitive administrative tasks
This limitation impacts operational efficiency, reporting accuracy, and customer satisfaction—especially for teams performing audits, performance analysis, or compliance reviews.
Proposed Enhancement:
Enable Analytics to:
Generate reports using a date range selection (e.g., last 7, 30, 60, or 90 days)
Export consolidated data in a single report file
Optionally support scheduled multi-day reports
Business Impact / Value:
Reduces manual effort and reporting time
Improves usability and adoption of Analytics
Supports enterprise reporting, compliance, and long-term performance tracking
Aligns RingCentral Analytics with standard industry reporting tools
Use Case Example:
A customer needs a 90-day inbound call performance report. Instead of generating 90 separate daily reports, they should be able to select a 90-day range and export one consolidated report.