Clear Error Messaging for Salesforce Remote Site Setting Issues
Description:
Currently, if a Salesforce org-level Remote Site Setting required for CXone Agent authentication is missing, users see a generic error: “You do not have permission assigned.” This is misleading and can result in unnecessary troubleshooting of licenses, permissions, or tokens.
Proposed Improvement:
Provide a specific error message indicating the missing Remote Site Setting and the affected endpoint, e.g., “Authentication failed due to missing Remote Site Setting: [endpoint URL]. Please contact your Salesforce admin.”
Benefit:
Reduces support tickets, accelerates troubleshooting, and improves the user experience for newly created or re-created Salesforce users.
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Kimberlyn
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