separate Management of Main Numbers and Direct Numbers
Product Area: Admin Portal – Number Management
Description of Request:
Currently, the system treats main company numbers and direct numbers largely the same in terms of call handling, features, and policies. Customers want the ability to manage main numbers and direct numbers separately, allowing different functionality, routing, and settings for each.
Business Impact:
Organizations often have a main number for general reception and multiple direct numbers for individual departments or employees. Without separate management:
Call routing and policies cannot be tailored for specific numbers
Administrators cannot apply unique rules or features per number type
Important calls to direct numbers may be handled the same as general company calls, limiting flexibility
Current Limitation:
Main and direct numbers share the same settings in most cases
Cannot independently assign features, call routing, or Robocall/fax blocking
Administrators lack fine-grained control over individual number behavior
Ryan
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