Separate Permission for Voicemail-to-Text
When the Voicemail Settings permission is disabled for a role, the voicemail-to-text option is grayed out on the user side. However, this also prevents users from updating or customizing their voicemail greeting.
Requested Enhancement: Create a standalone permission for voicemail-to-text that can be enabled or disabled independently of voicemail greeting settings.
This enhancement would provide more granular role control and greater flexibility for administrators.
Lara
shared this idea
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Eric
commented
I'd like to add that we're wanting to disable this transcription setting for HIPAA compliance.
This pertains to email transcriptions specifically. It would also be nice this setting was separated so that transcriptions were still available on the web interface but could be disabled for email only.