An option for mobile numbers to be searchable with leading zero when searching a call recordings
When searching for call recordings using a mobile number, the search returns "No Results" if the leading zero (trunk prefix) is included. However, if the leading zero is removed, the recordings are found successfully—despite the fact that the results list itself displays the number with the leading zero.
The search index should be "format-agnostic," allowing users to find recordings regardless of whether they include the leading zero or international prefix ($+44$, $+61$, etc.), matching the way the number is displayed in the UI.
2
votes
Sonia
shared this idea
-
David
commented
This is a basic UI/UX feature that most end users would expect to be working intuitively without having to consider backend complexity around +E164 formats etc
