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Phone & Messaging: Admin Portal

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Customized CNAM for internal calls without changing user details

We would like to have the ability to customized our caller ID name for internal calls without changing our user details.

7 votes

Harwin shared this idea · Mar 23, 2026 · Report… · Admin →

New · Mar 23, 2026

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Dwayne commented · September 8, 2026 7:23 AM · Report

In this day and age of spoofing, phishing, and outright impersonation, we need a way to help our users identify REAL internal calls (especially from HelpDesk agents) vs. external fake calls.

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