Headset Behavior with Silent Ring
Poly confirmed that if the ringer is set to “Silent Ring,” the phone defaults to a “New Call” state to ensure users do not accidentally answer an incoming call they might not be aware of.
While I understand the concern about the user answering a call on the headset that they might not be aware of when the ringer is set to silent, this could be avoided by alerting them for all calls through the headset regardless of the ringer type setting. It makes sense to silence the phone in some situations, but not the headset.
Even if a new call starts when the headset goes off-hook, input on the phone is still required after that, and the user would see any incoming calls anyway.
Having the option to choose the headset’s off-hook functionality would be ideal.
Justin
shared this idea