Restore SMS History
After the recent Shared SMS update, all of my existing SMS message history across multiple extensions was suddenly wiped and is no longer accessible. Even after disabling Shared SMS, the previous conversation threads did not return. I am requesting a feature or capability that allows SMS history to be preserved or restored after enabling Shared SMS, or at least a way to retrieve the lost message history from the backend. This is important for maintaining communication records and ensuring continuity of business conversations.
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Miles
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Mickey
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Subject: See older Shared Texts
Description
We have a shared text number: ***.***.***. The agent is only able to go back 3 days in the past. How can I get her access to see text older than 3 days?