deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking for and turn off DND.
Benny
shared this idea
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Imperial
commented
There is a new feature added at the account level that allows DND on the phone to apply to the user's whole extension, if it also updated the DND checkbox on the Incoming Call Rules window we as admin could disable it when needed.