Sync "Read" Status Across Extensions After Reply in Shared Inbox for Beetexting.
The Customer wants a message to be automatically marked as Read for all users/extensions once another team member has opened and replied to it, so that we can avoid duplicate efforts and maintain a clean inbox.
Currently, in the Beetexting shared SMS inbox, when one user reads and replies to an incoming message, the message remains marked as "Unread" on other users' extensions. This creates confusion, as team members cannot easily tell which inquiries have already been addressed without manually clicking into each conversation.
Violeta
shared this idea
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Aerial
commented
When I begin work each day, I have over 300 unread messages. However, because we use a shared inbox, many of the patient texts have already been addressed by other users. I'm trying to identify the true unread messages that still require a response, which currently requires manually opening over 300 messages each day. After the weekend, the volume is higher.
This process is slowing down our productivity.
When a text message is opened by one user, it should automatically be marked as opened for all users in the shared inbox.