AI Receptionist DND Awareness
Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.
Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.
Requested Behavior
If a caller asks for a user who is on DND:
Do not transfer the call
Route to a backup extension, queue, voicemail, or alternative destination
Optionally provide a custom response to the caller
Example
Caller asks for Reception.
Reception extension is on DND.
AI Receptionist routes the call to the front office queue instead.
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