Extend Parked Call Banner/On-Screen Display Time
We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.
Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.
Having the option to keep the parked call visible on the screen (or in the HUD) for an extended, customizable period (up to 10-15 minutes) or until manually dismissed will prevent lost calls and streamline workflows.
Brigette
shared this idea
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Emily
commented
Thank you, Brigette, for turning the support case into a feature request!