Support Call Queue Booster Callback for 1300 and 1800 AU Numbers
Feature Summary:
Request to enable the Call Queue Booster Callback feature to work when inbound calls are made to Australian 1300 and 1800 numbers.
Current Behavior:
At present, the Call Queue Booster Callback feature does not trigger or function when customers call a 1300 or 1800 number associated with a Call Queue.
Expected Behavior:
Customers calling 1300 or 1800 AU numbers linked to a Call Queue with Call Queue Booster enabled should also be eligible to receive the Callback option, similar to standard local or direct dial numbers.
Use Case:
A customer calls a company’s 1300 or 1800 support number routed to a RingCentral Call Queue with Call Queue Booster enabled. When queue wait times are high, the caller should receive the option to request a callback instead of waiting on hold.
Request:
Please consider enhancing the Call Queue Booster Callback functionality to support Australian 1300 and 1800 inbound numbers.
Region Affected:
Australia (AU)
Feature Area:
Call Queue Booster / Callback Feature
Claire
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