Allow administrators or users to configure the ring-back delay after a call queue call is ignored.

Current Behavior
When a user ignores a call queue call, the system rings the user again after approximately 5 seconds. This delay is fixed and cannot be adjusted.

Requested Enhancement
Introduce a setting that allows the ring-back interval to be customized. For example, administrators could choose a delay of 5, 10, 15, 30, or 60 seconds before the call is presented to the user again.

Business Need
The current 5-second ring-back interval may not provide enough time for users to complete a task, finish another conversation, or temporarily step away from their device. As a result, users may receive repeated call notifications in quick succession, which can be disruptive.

Benefits

Provides greater flexibility for different work environments and user preferences.
Reduces interruptions caused by frequent repeat notifications.
Improves the user experience for call queue members who need additional time before receiving another queue call.
Allows organizations to tailor call handling behavior to their operational requirements.

Expected Outcome
Users or administrators can configure the amount of time that elapses before an ignored call queue call rings back to the same user, rather than being limited to the current fixed 5-second interval.