Forward Ignored Call Queue Calls Directly to Voicemail
Overview:
Introduce a call handling option that allows call queue calls to be sent directly to voicemail when a queue member chooses to Ignore the incoming call.
Current Behavior:
When a call queue member selects Ignore, the call continues ringing and is re-presented according to the call queue's routing rules.
Requested Enhancement:
Provide an option for administrators or users to configure ignored call queue calls to be forwarded directly to voicemail instead of returning to the call queue and continuing to ring.
Benefits:
Reduces repeated ringing for calls that the user intentionally declines.
Improves user experience and call management efficiency.
Allows callers to leave a message immediately rather than waiting through additional ringing attempts.
Provides greater flexibility in call queue handling and routing preferences.
Christina
shared this idea
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Martin
commented
Does pic attached work for you
