Bulk CSV Upload for Unique Remote User ERLs
The Problem
Administrators with highly remote workforces (95%+ WFH) cannot efficiently bulk-update unique home addresses for Emergency Response Locations (ERLs).
User Templates fail because they apply one shared address to many users.
Nomadic 911 fails because residential networks lack corporate corporate Access Points/IP maps.
Currently, admins must manually enter addresses one by one or write custom API scripts, creating compliance bottlenecks and liability risks.
The Solution
Introduce a native CSV Import Tool in the Admin Portal specifically for user ERLs.
User Story: As an Admin, I want to upload a CSV mapping unique home addresses to specific User IDs so I can update hundreds of remote employees simultaneously.
Requirements: * Downloadable CSV template with standard address fields (Street, City, State, etc.).
Mapping via User ID, Extension, or Email.
Validation error log for addresses that fail emergency services database checks.
Business Value
Enables hybrid and remote organizations to maintain strict emergency compliance efficiently, eliminates manual admin overhead, and removes the need for customers to build risky, custom API workarounds.
Khevin
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